Troubleshooting

Encountering issues is a normal part of working with any software SDK. This page aims to provide solutions and guidance for some of the most common issues you might face while using the Finger SDK.

SDK Initialization Fails

Problem: The SDK fails to initialize, displaying an error message or throwing an exception during initialization.

Solution:

  • Ensure that the SDK has been correctly installed as per the instructions in the Getting Started section.

  • Verify that the license file is present at the specified location and is valid.

  • Check if the antivirus or firewall settings on your system are blocking the SDK’s operations.

License Activation Issues

Problem: License activation fails with an error message indicating that the activation key is invalid or another activation-related issue.

Solution:

  • Double-check that the activation key you entered is correct. Activation keys are typically case-sensitive and must be entered exactly as provided.

  • Ensure that your internet connection is active if the activation process requires an online connection.

  • Contact support with the error message you receive for further assistance.

Unhandled Exceptions

Problem: The application throws unhandled exceptions when using the SDK.

Solution:

  • Ensure all SDK method calls are correctly implemented and that any potential exceptions are properly caught and handled.

  • Use the exception message and stack trace to pinpoint the source of the error. Consult the SDK documentation for information on specific exception types and their meanings.

  • Update to the latest version of the SDK, as the issue may have been resolved in a newer release.

Still Need Help?

If your issue is not listed above or if you continue to experience problems, please reach out to our support team. Provide a detailed description of your issue, including any error messages, screenshots, or steps to reproduce the problem.